Crisis Management
The CAA used social media to keep stranded Thomas Cook customers informed
When Thomas Cook went into administration, social media became an information channel for stranded holidaymakers
The new barbarians at the gate
Activist shareholders are becoming a regular feature of corporate life but rather than fight back, it might be better to engage
Best issues management
David vs Goliath: Saving Bowden Derra Park
Bowden Derra Park Care Home
Agency: PLMR
What lies underneath the Internet?
The Dark Web is an incredibly sophisticated marketplace, with customer satisfaction ratings, but it is also a market for stolen data and companies need to be aware of this
Best crisis management
Blacklisting an EU blacklist – justice for transparency
Bermuda
Agency: Cubitt Consulting
It starts from within
Cyber attacks are becoming an everyday feature of business life; one of the best defensive methods is educating employees on the need for vigilance
Treading a fine line
The travel industry may appear to be all about sun, sea and sand but the reality is regular mini crises and occasional tragedies
Is your supporter really a frenemy?
How does an organisation respond when a perceived supporter publishes a negative or damaging view or article?