Caroline Poynton

Saying sorry after a crisis can be difficult but it can also start the healing process

Cyber attacks are becoming an everyday feature of business life; one of the best defensive methods is educating employees on the need for vigilance

The skill sets of corporate affairs leaders are changing as greater attention is given to their ability to problem solve and add business value

Staff choirs are a great leveler because the most junior employee can be the most talented and the most senior tone-deaf

The company archive is not a dusty repository but a vibrant source of information and inspiration