US Airways has posted an apology on Twitter after it shared an inappropriate image in response to a customer complaint on the micro-blogging site.
The airline, which has more than 424,000 followers on @USAirways, has issued a statement after a member of its team sent an X-rated image to passenger Elle Rafter after she complained that her plane had not moved from the tarmac for an hour.
The image was accompanied with the words: We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up.
The post was said to be quickly taken down. But followers tweeted comments such as @USAirways left the tweet with that picture up for an hour. An hour! That's like 4 days in Twitter time.