Employee experience leads to success, say human resources professionals


Eight in ten organisations believe that creating a positive employee
experience directly relates to commercial success, yet two out of three are
unclear on how to deliver it, a new report has revealed.
The 2019 Global Employee eXperience Report, conducted by human
resources advisory firm Kincentric, found that, whilst 79 per cent of human
resources professionals believe that employee experience has a positive
business impact, only 42 per cent are effective at connecting employee
experience to business strategy.
Similarly, while more than nine in ten organisations say investing
time and energy into improving their employee experience is important, just
half that number are currently working to improve the experience across key
stages in the employee lifecycle, including onboarding, recognition and exit.
Fewer than one third of organisations say they take a deliberate
approach to strategy, measurement and delivery of their employee experience.
However, 84 per cent of organisations determined by the report to be
‘eXtraordinary’ in terms of strategy, measurement and delivery, have identified
the employee experiences that matter most to their business strategy. Nearly
three quarters are also clear on the governance, roles and decisions necessary to
deliver that experience.
Jenny Merry, market leader for UK at
Kincentric, said: ‘Companies are generally ready to invest significant amounts
of time and budget in developing and implementing their customer experience
strategies, yet are falling short when it comes to doing the same for their
teams. By understanding and responding to the moments that matter to individual
employees, such as their first day in the job or their first day back from
parental leave, organisations can really create an engaged and productive
workforce.’