CorpComms Magazine

There is a link between the level of employee engagement and the commitment of employees to their company, according to a study by customer experience research firm Temkin Group.

The Employee Engagement Benchmark Study, which surveyed 2,400 American employees, also found that companies who are ahead of the game in terms of customer experience tend to have more engaged employees.

Temkin found that almost a third of employees are highly engaged, while almost a quarter are disengaged.

The research found that highly engaged employees are 480 per cent more committed to helping their company succeed and 250 per cent more likely to do something good for the company that has not been asked of them. Temkin also found that they are 370 per cent more likely to recommend that a friend apply for a job and 30 per cent less likely to take a sick day.

The report concludes that companies should make employee engagement an executive priority, measure employee engagement, create an employee engagement task force and embed employee engagement into the HR fabric.

share me: del.icio.us | digg | reddit | Tweet