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The UK's information commissioner says government bodies that use social media to engage with citizens 'cannot complain' when citizens use the same channels to submit information requests, according a report in the Guardian.

'Public bodies claiming proactive transparency shouldn't be so coy about revealing what individual citizens may want to know. Organisations promoting accountability need to be better at processing day-to-day information requests,' said Christopher Graham in an online speech to launch the Information Commissioner's Office (ICO) public consultation on the content of publication schemes.

Graham's remarks echo similar comments made by the privacy watchdog last month, which called for the public sector to respond to Freedom of Information (FOI) requests made through Twitter after several members of the public complained that their online requests had not been answered.

The commissioner also uses the video to stress the need for a more consistent approach to transparency policy in the UK.

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