CorpComms Magazine

One in eight workers based in the UK distrust their line managers while just over one in five trust them less than last year, a new survey by performance development consultancy Lane4 revealed.

And three out of ten employees doubt communications from the management team.

While 87 per cent of all employees accept that management cannot share ongoing discussions surrounding tough decisions, particularly during times of organisational upheaval, seven out of ten would like to know about changes as soon as possible.

Lane4 managing director Adrian Moorhouse said: 'Trust is crucial in the workplace, impacting job satisfaction, organisational commitment, teamwork and ultimately performance. 

'Trust in leaders is a key part of this and, in its absence, employees waste time on unproductive behaviour such as worrying about security, covering their backs and information hoarding.'

The survey found that leadership communication is most trustworthy when senior people are behaving in a manner that is consistent with the message. This behaviour is deemed more trustworthy than formal written communications or even information on a company website or intranet.

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